Payment and Refund Policy

Accepted Payment Methods

UPI and Debit Card only.

Refund Policy

For refunds, write to support@otpsign.com with your order number and contact details.

Failed Transactions

In the case of failed transactions, payments are generally refunded by the bank within 5-7 working days. If it's believed the payment has reached us erroneously, contact us with transaction details at support@otpsign.com.

To assist us in resolving your transaction issue, please provide the following details:

• Transaction ID: The unique identifier given by your bank or payment processor.
• Transaction Date and Time: To help us locate the payment reference.
• Order Number: If applicable, to tie the payment to your specific service request.
• Payment Method Details: Including UPI or debit card usage with any available masked numbers.
• User Account Information: Such as the email associated with your OTPSign.com account.
• Screenshots or a Bank Statement: For verification purposes, ensuring sensitive information is redacted.
• Narrative of the Issue: To describe any problems experienced.